Added 1 year ago
Digital Services Coordinator (Marousi)
LocationAthens, Greece, Greece
Level of positionStaff
Date of publish2022-09-13
IndustryIT and Telecommunications
Digital Services Coordinator (Marousi)
Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of Roche Diagnostics Hellas for a dynamic professional to cover the following position:
Digital Services Coordinator
(Marousi)
Job Description
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives embarking on a digital transformation journey to become a leader in digital diagnostics. This use-case led transformation is addressing topics across the entire value chain, including business and operating models for digital products, solutions and initiatives.
Numerous changes in external & internal environments and the emerging opportunities from new technologies in the digital field have led us to hire an innovative, self-motivated and inspired candidate with a focus on Digital Transformation, Planning and Service Quality. We also need to strengthen the control over some processes to be in compliance with Divisional Quality Standards, local regulations and fulfill customer’s contract requirements. A key to success in the job is to be a strong mentor for your colleagues in how to drive digital innovation processes. Therefore, you play a key role in shaping the strategic direction of digital in the Professional Service department in Greece with a positive impact on our customers. This role will be directly reporting to the Digital Services Specialist.
Key Responsibilities
• Collaborates with Heads of various departments to address customer needs
• Increases the adoption of Roche DiaLog portal & implementation of e-Services
• (Roche Diagnostics Academy, Online Support, Order tracking and placement)
• Collaborates with departments (Sales, Marketing Finance etc) and the appointed SMEs to promote and implement e-Services adoption both internally and externally
• Contacts Regional / Global teams for troubleshooting in Digital tools
• Supports PS team for Internal and External Events, Presentations etc
• Monitors the usage of eServices to increase and maintain adoption
• Takes over the back-office processes for customer registration and management related to Roche DiaLog
• Takes part in the revision of service processes, digitizes and simplifies them by lean techniques.
Candidate Profile
• University Degree in Health Sciences/ Business or Informatics (MSc is preferred)
• At least two (2) years of working experience in a similar position
• Fluency in English (both oral and written)
• Excellent use of Microsoft Office, web-based systems and databases
• Knowledge of CRM/ ERP databases and interfaces will be considered as an asset
• Intellectual curiosity and growth mindset to go beyond the standard processes
• Proven ability to make an active contribution to the team’s performance and teamwork.
• Ability to travel within Greece (10%)
The Company Offers
• Friendly and challenging working environment
• Competitive remuneration package
After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.
All applications are considered as strictly confidential.
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