Δημοσιεύθηκε 1 year ago
Customer Service Supervisor (Based in Heraklion)
ΤοποθεσίαΗράκλειο, Ηρακλείου, Greece
Επίπεδο θέσηςManager
Ημερομηνία δημοσίευσης2023-02-23
ΚλάδοςCall Centre and Customer Service
Customer Service Supervisor (Based in Heraklion)
Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2008 in the fields of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a global car rental brand, for a dynamic professional to cover the following position:
Customer Service Supervisor (Based in Heraklion, Crete)
Job Description
• Ensure reservation department and car rental operation staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
• Train newly recruited reservation staffs in reservations, telephone etiquettes, reservation module on company software and processing emails.
• Responds to all client reservation requests and executes prompt, courteous and accurate guest service at all times.
• Fully knowledgeable about car rental availability, rates, promotions, replacements, and services.
• Understand and enforce company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
• Verify if each reservation requests are processed as per the company standards and without delay.
Candidate Profile
• Bachelor degree in Hospitality/Tourism will be considered as an asset
• Fluency in English & Greek
• At least 1-2 years previous experience in reservations/customer service
• Shifted working hours.
• Excellent attention to details.
• Crisis management capabilities
The Company Offers
• Competitive remuneration package
• Excellent working environment
• Continuous Training
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