Δημοσιεύθηκε 1 year ago
Customer Service Engineer (Located in Patra)
ΤοποθεσίαΠάτρα, Αχαΐας, Greece
Επίπεδο θέσηςStaff
Ημερομηνία δημοσίευσης2022-05-06
ΚλάδοςIT and Telecommunications
Customer Service Engineer (Located in Patra)
Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, for a dynamic professional to cover the following position:
Customer Service Engineer (Located in Patra)
Job Description
• Organize service calls by directing them to service network
• Technical liaison between customers and Company - Helps customers navigate through our technical
process, services and products
• Organize Technical seminars and Trainings
• Monitors service calls.
• Manages and monitors support delivery of spares and services knowledgeable on a wide range.
• Communicate Key Customers and maintains After Sales Support Delivery Plans that capture particular services portfolio suitable for their local market.
• Manages the delivery and follow-up of proactive support designed to increase customer relationship with our company and our products.
• Organize & monitors spare parts supply.
• Develop reactive support cases, which will enhance customer’s trust.
• By bringing the best possible level of service and knowledge about Client’s needs, the candidate should contribute to sales opportunities and Premier contracts renewal.
Candidate Profile
• Fluency in English & Greek (French or Italian will be considered as plus)
• 2 - 5 years of experience in Technical Sector
• BS/BA degree in Engineering
• Competency in Analytical Problem Solving
• Client facing experience
• Relationship building and good communication skills
• Ability to plan, execute and forecast actions in advance
• Ability to effectively communicate Value Proposition to company’s Clients
The Company Offers
• Dynamic and prestigious work environment
• The best tools and technologies at your fingertips
• Smart and motivated team
• Unique chance for personal development
After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
All applications are considered as strictly confidential.
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