Δημοσιεύθηκε 2 years ago
English Speaking Online Exams Invigilators
ΤοποθεσίαAthens, Αττικής, Greece
Επίπεδο θέσηςStaff
Ημερομηνία δημοσίευσης2022-01-26
ΚλάδοςCall Centre and Customer Service
English Speaking Online Exams Invigilators
Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a global leader in the certification industry, for ten (10) dynamic professionals to cover the following position:
English Speaking Online Exams Invigilators
Job Description
• Complete necessary training before onboarding candidates
• Keep up to date with customer service department Best Practices, procedures and guidance to deal with customer enquiries and improve customers’ satisfaction
• Ensure that candidate validation is performed according to company’s exam requirements and that Customer enquiries are dealt with in accordance with the performance and service standards prescribed by company
• Actively monitor the candidate at all times
• Ensure that when non compliances occur, the exam is locked and the issue is escalated to the supervisor
• Determine and resolve candidates’ technical issues prior or during the exam, through customized platforms, chat, phone or e-mails
• Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results
Candidate Profile
• University Degree will be an asset
• Previous experience in similar role will be an advantage
• Excellent command of the English language (native or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
• Passionate with customer service
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
• Ability to work in rotating shifts
• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
The Company Offers
• Competitive remuneration package
• Ticket restaurant & bonus
• Friendly and challenging multinational working environment
• Opportunities for further development
After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
All applications are considered as strictly confidential.
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