Δημοσιεύθηκε 1 year ago
ICT Assistant
ΤοποθεσίαMainland, Greece, Greece
Επίπεδο θέσηςStaff
Ημερομηνία δημοσίευσης2022-09-30
ΚλάδοςIT and Telecommunications
ICT Assistant
Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of EASO, an agency of European Union, acting as the centre of expertise of asylum, for dynamic professionals to cover the following position in Mainland:
ICT Assistant
Job description
The interim will work under the supervision of EASO or will be seconded and work under the supervision of the Greek authorities in performing some or all of the following tasks:
• Greet users in a warm and friendly manner;
• Deal directly with users either by telephone, email or in person;
• Handle efficiently IT related issues assigned to the 1st Level Support using the means available;
• Follow the IT Service Management processes, work instructions and other relevant items related to the provision of a well-established and perceived Service Desk;
• Track and update issues in the ICT Service Desk ticketing system;
• Escalate properly issues to the 2nd or 3rd Level;
• Support in maintaining an up-to-date assets and inventory database;
• Support the smooth running of Video- and tele-conferencing facilities;
• Install hardware and software components, updates, workstations, peripherals, desk and mobile phones, videoconferencing units, and logical unit support, while ensuring maintenance;
• Carry-out pre-deployment quality control for desktop and laptop platforms;
• Ensure hard drive encryption is applied according to ICT procedures;
• Collaborate and support the maintenance of the ICT archive and documentation, and in the operation of available ICT applications;
• Ensure the implementation of the ICT policy and rules;
• Collaborate and support the maintenance of the ICT archive and documentation, and in the operation of available ICT applications;
• Assist in setting standards for applications that meet the needs of the users and support the overall Information and Communication Technology;
• Support, with IT expertise, in the building up of appropriate digital tools that will serve the needs of the Service in daily use;
• Train staff on ICT issues/usage as appropriate.
• Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet applicable standards.
• Assist in the performance of market research for procurement of equipment on behalf of RIS as appropriate.
• Manage documents/Scan/Archive;
• Provide regular analytical and statistical reports of provided services and challenges;
• Perform any other tasks in the interest of the service, relevant to the specific profile.
Candidates Profile
• University degree in the related area – preferred and advantageous;
• Certification according to ITIL will be highly advantageous;
• Demonstrated previous experience of at least 3 years in relevant tasks will be an advantage;
• Fluency in Greek and in English (oral and written);
• Excellent intercultural/interdisciplinary communication skills; Excellent cooperation skills;
• Enhanced ability to coach and train others, and transfer knowledge, in the related fields;
• Very good skills in planning and organising.
The Company Offers
• Competitive remuneration package
• Friendly and challenging working environment
EASO collaborates with Atlas HR (Member of Adecco Group) which will hire on an interim basis the selected candidates.
You are kindly requested to send your CV in English, using Europass format.
Last day of application will be the 27th, January 2021.
All applications are considered as strictly confidential.
Πρόσφατες αναζητήσεις
- Ελλάδα, Greece, Greece
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