Δημοσιεύθηκε 4 months ago
ICT HelpDesk Support engineer (Thessaloniki)
ΤοποθεσίαΘεσσαλονίκη, Θεσσαλονίκης, Greece
Επίπεδο θέσηςStaff
Ημερομηνία δημοσίευσης2023-12-11
ΚλάδοςEngineering and Technical
ICT HelpDesk Support engineer (Thessaloniki)
Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, ZeniΘ, for a dynamic professional to cover the following position:
ZeniΘ is the 1st provider of integrated energy in Greece, with natural gas and electricity! The company aims to cover the energy needs of modern Greek families, businesses and industrial plants and to offer integrated energy solutions to its customers across Greece. The company’s successful and long progress is based both on the significant benefits of natural gas and on the priority given to the satisfaction of the customers’ needs- residentials and corporate- by providing high level, safe and reliable services. “We give energy” every moment!
ICT HelpDesk Support engineer (Thessaloniki)
Job Description
• Provide technical support & maintenance for “fully supported” and “accepted” desktop software, approved hardware (desktop/laptop/printers/smartphones/internet connectivity solutions), approved customer enterprise applications
• Resolve, redirect or escalate support requests to the appropriate member of the support team
• Resolve complex user problems and provide timely and effective solutions
• Collaborate with other internal IT support and development teams on a daily basis
• Continuously contribute to the creation and improvement of knowledge as issues/solutions arise
• Respond to end user requests via phone, email, trouble ticket and walk-ins
• Install authorized software to laptops and desktops
• Ensure security and upgrades are applied and kept up to date on desktops and laptops
• Antivirus installation to all desktops and laptops
• Create purchase requisitions for IT hardware/software
• Ensure all software purchased licensing is recorded and maintained
• Set up new users and disabling expired accounts in accordance with IT requirements
• Prepare documents, meeting materials and correspondence
• Ability to work on a shift pattern (08.00 – 21.00, Monday to Friday) and on Saturdays (08:00 – 16:00)
• Flexibility to work variable/extra hours/days to meet deadlines when required
• Be on-call/onsite rotation outside of normal business hours as set by department head for the team
• Actively communicate with 2nd / 3rd level support teams
• Monitor network connected devices
• Train users in the groups or individually.
• Maintains operations by following policies and procedures and reporting needed changes.
• Maintains confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Maintain roles and user access credentials on the application.
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Candidate Profile
• At least 1 – 3 years of work experience in IT HelpDesk support
• Bachelor’s degree in Applied Informatics
• Master’s degree would be an asset
• Working knowledge of HelpDesk / Support Ticketing system software would be preferred
• Office 365 knowledge of usage(word-excel-PowerPoint-visio)
• Knowledge of current connectivity technologies and VPN concepts
• Troubleshooting and multi-tasking skills
• Experience with Windows based OS's, UNIX, MAC, Linux or Android
• Knowledge of Active Directory, DNS, VPN, TCP IP
• ICT Financial services (POS, TAX) experience as a plus
• Very Good knowledge of English language both written and oral
• Data entry experience or related office experience
• Communication skills both oral and written
• Time management
• Ability to set priorities and organize his work in order to meet strict deadlines
• Project-focused attitude and ability to work proactively and efficiently
• Problem solving and troubleshooting skills
• Analytical skills
• Attention to details
• Systematic with high attention to details
• Willingness to work weekends and public holidays, if required
• Awareness of IT Security and IT Production operational risks
• Multitasking
• Ability to work independently and also as a team member
The Company Offers
• Competitive remuneration package
• Friendly and challenging working environment
ZeniΘ is committed to providing a safe, flexible and respectful environment for all employees and clients, free from all forms of discrimination, bullying and sexual harassment. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best, regardless of race, ethnicity, color, religion, creed, gender, pregnancy, national origin, nationality, age, physical and mental disability, marital status, sexual orientation, and any other characteristic.
All applications are considered as strictly confidential
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