Δημοσιεύθηκε 1 year ago
Network Operations Engineer
ΤοποθεσίαΑθήνα, Αττικής, Greece
Επίπεδο θέσηςStaff
Ημερομηνία δημοσίευσης2022-11-10
ΚλάδοςIT and Telecommunications
Network Operations Engineer
Atlas, a company of Adecco Group of Greece, on behalf of Vodafone Greece Group, is looking for people to staff the following position:
Network Operations Engineer
Role purpose:
The scope of the role is to perform Converged Telephony and Legacy Services support in direct contact with Business Customers, field technicians and 2nd level support teams
Job Description:
• Troubleshoot and resolve customer technical issues which arise after service activation
• Perform all required actions in order to support Converged Telephony and Legacy Services to customer, doing also all Vodafone internal coordination activities that follow the troubleshooting process.
• Organize field technician visits to customer premises in order to perform all appropriate actions.
• Perform Services Proactive Monitoring and run health checks
• Send technical incident reports to Business customers
Candidate Profile:
• 2- 3 years of experience in administration of technology services (Fixed telephony - PBX administration- Internet solutions)
• Familiar with Transmission/Transport, IP Networks
• Very good organizational, analytical and interpersonal skills
• Logical approach to problem solving and self-motivation
• Ability to retain knowledge and cross-match new problems with previous ones (Problem-solving skills)
• Broad experience of supporting major corporate customers
Must have technical / professional qualifications:
• Technical education with qualifications in telecommunications, electronics and computing.
• Thorough knowledge, end to end, of fixed voice/ Internet telecommunication network operation
• Knowledge of Microsoft Office programs (Word, Excel, PowerPoint)
• Cisco certifications (CCNA, CCNP, etc) will be considered as an asset
• A good command of written and spoken English
Key performance indicators:
• NPS and tnps
• Response & Resolution time
• KPIs according to customer needs
The Company Offers
• Friendly and challenging working environment
• Opportunities for further development
• Competitive salary package
After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
All applications are considered as strictly confidential.
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