Δημοσιεύθηκε 5 days ago

Customer Excellence Representatives (Chalandri)

ΤοποθεσίαΑΘΗΝΑ, Αττικής, Greece

Επίπεδο θέσηςStaff

Ημερομηνία δημοσίευσης2023-02-02

ΚλάδοςCall Centre and Customer Service




Customer Excellence Representatives (Chalandri)


Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, an international leasing company, for a dynamic professional to cover the following positions:
 
Customer Excellence Representatives
(Metamorfosi)
Job Description
•    Handles daily communication with customers (inbound and outbound calls)
•    Receives customer’s written requests via e-mail, web forms and fax in timely and appropriate manner
•    Delivers exceptional customer service
•    Identifies, assesses and resolves customer needs 
•    Completes customers’ requests in due time and with focus on quality
•    Seeks to improve customer experience by identifying service improvement opportunities
•    Works closely with several departments and teams across the country in order to improve customer experience
•    Guides customers through our processes, products or services (troubleshooting, navigating, the company site)

Candidate Profile
•    University Degree
•    Prior experience in customer service will be considered as an asset
•    Excellent use of English language (both oral and written)
•    Knowledge of call centre telephony and systems is a plus
•    Proven organizational, analytical and problem-solving skills
•    Customer service orientation and attention to detail
•    Excellent communication and interpersonal skills
•    Flexibility in working in shifts
The Company Offers
•    Competitive remuneration package 
•    Company car and gas expenses 
•    Friendly and challenging working environment 
•    Opportunities for further development

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database. 
All applications are considered as strictly confidential.