Δημοσιεύθηκε 1 month ago

Fixed Services Delivery Technician

ΤοποθεσίαAthens, Αττικής, Greece

Επίπεδο θέσηςStaff

Ημερομηνία δημοσίευσης2022-08-16

ΚλάδοςIT and Telecommunications




Fixed Services Delivery Technician


Atlas, a company of Adecco Group of Greece, on behalf of Vodafone Greece Group, is looking for people to staff the following position:
Fixed Services Delivery Technician
Job Description
The scope of the role is to perform Converged Telephony and Internet Services activation in direct contact with business customers and / or field technicians.

•    Evaluate customer infrastructure and confirm that the correct solution is offered to the business customers.
•    Perform all required actions and internal coordination activities in order to activate converged products and services to customer premises.
•    Run health checks and on-boarding calls to make sure customer enjoys the full range of product capabilities, as per Vodafone standards.
•    Troubleshoot and resolve customer technical issues that might arise during activation and until handover to the support team.
•    Organize field technician visits to customer premises in order to perform site survey, install the CPE, do line measurements whenever the relevant need          arises.
•    Broad experience of supporting major corporate customers through virtual teams, suppliers, contractors and integrators.
Candidate Profile
•    BSc in Technical field with qualifications in telecommunications, electronics or computing.
•    At least 1 year experience in administration of technology services or technical support.
•    Very good knowledge of fixed network topology and broadband technologies
•    Excellent oral and written communication skills in English language
•    Excellent knowledge in MS Office 
•    Detail oriented with the ability to multi-task
•    Excellent interpersonal and communication skills
•    Very good organizational and analytical skills
The Company Offers
•    Friendly and challenging working environment
•    Opportunities for further development
•    Competitive salary package
After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
All applications are considered as strictly confidential.
 

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