Δημοσιεύθηκε 1 week ago

Technical Customer Service Manager

ΤοποθεσίαAthens, Αττικής, Greece

Επίπεδο θέσηςStaff

Ημερομηνία δημοσίευσης2022-08-05

ΚλάδοςIT and Telecommunications




Technical Customer Service Manager


Atlas, a company of Adecco Group of Greece, on behalf of Vodafone Greece Group, is looking for people to staff the following position:
Technical Customer Service Manager
Job Description
•    Call reception for Fixed, Cloud & ICT technical issues reported by VIP Corporate customers.
•    Proactive monitoring for Fixed, Cloud & ICT services of the VIP Corporate customers.
•    1st level technical troubleshooting on all Fixed, Cloud and ICT services of the VIP Corporate customers.
•    Periodic update of the VIP Corporate customers on the progress of the open technical issues.
•    SLA monitoring & management escalation to prevent SLA violations for the VIP Corporate customers.
•    Reporting analysis & chronic issues identification.
Candidate Profile
•    At least 4 years of experience in Corporate Technical Support on Fixed services
•    University or College degree 
•    Excellent knowledge in xDSL technology and DSLAMs
•    Excellent knowledge in VoIP 
•    Excellent technical skills on Fixed, Cloud & ICT services
•    Very good level of Greek and English language (oral and written)
•    Excellent knowledge in MS Office
•    Excellent communication skills
•    Customer obsessed – emphasis on quality 
•    Time management & problem analysis skills 
•    Team player 
•    High levels of self-motivation & “can do” attitude
The Company Offers
•    Friendly and challenging working environment
•    Opportunities for further development
•    Competitive salary package

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
All applications are considered as strictly confidential.