Δημοσιεύθηκε 1 year ago

German Speaking Call Center Supervisor (Based in Thessaloniki)

ΤοποθεσίαThessaloniki, Greece, Greece

Επίπεδο θέσηςManager

Ημερομηνία δημοσίευσης2022-11-22

ΚλάδοςCall Centre and Customer Service




German Speaking Call Center Supervisor (Based in Thessaloniki)


Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a multinational company, a dynamic professional to cover the following positions:

German Speaking Call Center Supervisor (Based in Thessaloniki)

Job Description

•    Supervision of an inbound team of up to 15 employees 
•    Gives constant direction to team members to ensure that all customer inquiries are rightfully attended on time and in the best way possible to give them satisfaction
•    Preparation of key figures as a basis for decisions
•    Implementation of the qualitative and quantitative requirements of the client  
•    Development and motivation of the employees 
•    Gives feedback on performance of team members to the management for staff evaluation and reward purposes
•    Creates better modes of operations to ensure a faster and smoother flow of operation

Candidate Profile

•    Professional experience in call centres, ideally as a supervisor
•    AEI/TEI/IEK degree 
•    Strong German & English language skills (both oral and written)
•    Showcase good leadership skills to carry team members along
•    Excellent skills for communicating and relating with both staff members and customers
•    High willingness to perform and take responsibility as well as initiative 
•    Willingness to work flexible hours 
•    Professional handling of common office applications (MS Word, Excel) and the Internet is a prerequisite

The Company Offers

•    Competitive remuneration package
•    Benefits
•    Friendly and challenging working environment 


After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database. 
All applications are considered as strictly confidential.
 

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