Δημοσιεύθηκε 1 day ago

German Speaking Agents (Banking Sector)

ΤοποθεσίαSTEREA ELLADA, Athens, Greece Staffing Adecco

Τύπος απασχόλησηςStaff

Ημερομηνία2020-12-02

ΕιδικότηταCall Centre and Customer Service




German Speaking Agents (Banking Sector)


Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the fields of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a large Credit Management Services group with a strong European footprint, for a motivated and customer-oriented specialist to join their team in Greece and begin an exciting career within a newly established contact centre.
German Speaking Agents (Banking Sector)
In this customer focused role, you will be responsible for providing a top quality Customer Service experience
Responsibilities:  
  • Be at the forefront of the business, operating via telephone/chat/email to support customers located in Germany
  • Establish positive engagement with the customers, build relationships and demonstrate fair treatment
  • Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
  • Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans
  • Provide guidance to customers on the availability of free money advice
  • Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Requirements:  
  • Near-native level in German (C2 level)
  • Good communication skills in English (B2+ level)
  • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
  • Service oriented and problem solving mindset
  • Patience and calmness in all situations
  • Ability to work both independently and as a member of a team
  • Desire and energy striving for excellence and quality within the business
  • Basic computer skills
  • Customer support experience will be considered as an advantage, but is not a requirement

The Company Offers:
  • Competitive remuneration package 
  • Bonus Scheme (up to 15%/month)
  • Daily Meal Voucher
  • Private health insurance program
  • Friendly and challenging working environment
  • Opportunity to participate in the development of a front-running service centre
  • Development opportunities in an international financial environment
  • Best-in-class training program that spans several weeks to develop your skill set and ensure your success
  • Professional growth and development opportunities
  • Working hours will be in line with German opening hours and candidates will work on-premise, in the new “state-of-the-art” contact centre providing a great working environment with relaxing break areas

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
All applications are considered as strictly confidential.