Δημοσιεύθηκε 1 month ago

Phone Banking Agent (Project Based)

ΤοποθεσίαSTEREA ELLADA, ATHENS, Greece Staffing Adecco ENG

Τύπος απασχόλησηςStaff

Ημερομηνία2020-03-03

ΕιδικότηταBanking and Insurance




Phone Banking Agent (Project Based)


Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of HSBC France, Athens Branch, for a dynamic professional to cover the following position:
Phone Banking Agent (Project Based)
Job Description

•    Responds and resolves the needs of customers via routine contact centre enquiries and Digital Communications enquiries according to established procedures and within authority level
•    Provides customer with information about products and services offered through HSBC Greece during inbound and outbound calls
•    Performs transactions for Contact Centre subscribers and takes every opportunity to generate income for the business through cross sales in order to achieve individual goals 
•    Handles customer complaints and offers solutions
•    Assists and collaborates with colleagues to fulfil their duties whenever required 
•    Manages and mitigates operational and Financial Crime and Compliance Risks in day to day operations
•    Acts accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required
•    Makes informed decisions in accordance with the core principles of HSBC’s Financial Crime Risk Appetite
Candidate Profile

•    University degree
•    Minimum six (6) months of experience in similar role in banking
•    Clear understanding of banking procedures, processes, regulations and business ethics affecting Retail Banking and Wealth Management
•    Strong verbal and written communication skills in Greek and English
•    PC literate
•    Ability to work in shifts
•    Communicative and organizational skills
•    Customer oriented and target focused
•    Strong analytical skills
•    Enthusiastic, confident, flexible
The Company Offers

•    Competitive remuneration package 
•    Friendly and challenging working environment 
After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
All applications are considered as strictly confidential.